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rapidHELP
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Screenshot |
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| Version: |
2.1 |
| File size: |
45.00
MB |
| Date added: |
January 10, 2005 |
| Requirements: |
Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free hard disk space, 64 MB RAM |
| License: |
Demo |
| Price: |
$ |
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security
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| NetSupport Manager - PC Remote Control |
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Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software. Supports mobile users effortlesly and also remote sites and servers. Provides speedy, secure remote PC access, remote deployment, a hardware and software inventory, centralised management, file transfer, remote helpdesk, support for Pocket PC and Linux, a new whiteboard feature and record and replay.
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| File Size: 10.53
MB |
Price: $ 99 |
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| TekTracer |
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TekTracer overcomes limitations of other low-cost helpdesk and Inventory management applications. Its relational database features allow for detailed tracking of software licenses and equipment installation. TekTracer is supplied in versions for Access 97, 2000 and XP. The shareware version is fully usable, however the retail version provides extra features.
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| File Size: 0.00
MB |
Price: $ 95 |
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| SupportMonkey 2002 |
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For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.
Custom built 'Monkey's will retrieve an entire system configuration from any remote machine and email the report back to you instantly in XML or Text format, dramatically reducing the time you spend tracking problems.
For a complete overview see www.nitrotech.co.uk/monkey.html
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| File Size: 0.35
MB |
Price: $ 29.95 |
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| Responsive Knowledgebase |
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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
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| File Size: 0.43
MB |
Price: $ 49 |
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| TechAid ASP |
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TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.
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| File Size: 0.84
MB |
Price: $ 0 |
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| Call Centre |
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Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive.
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| File Size: 3.87
MB |
Price: $ 120 |
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| Cerberus Helpdesk |
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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
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| File Size: 3.71
MB |
Price: $ 199 |
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| SupportWizard |
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FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.
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| File Size: 35.16
MB |
Price: $ 0 |
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| LanHelpdesk |
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This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information.
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| File Size: 5.36
MB |
Price: $ 395 |
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| Remote Administrator |
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Remote Administrator (Radmin) is a secure remote control software that
enables you to work on a remote computer as if you were sitting in front
of it. This program is the ideal remote access solution. You can access the
same computer from multiple places and use advanced file transfer,
remote shutdown, Telnet, OS-integrated NT security system support, etc.
Radmin outperforms all other remote controls in speed,
reliability and security.
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| File Size: 1.81
MB |
Price: $ 35 |
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| IT Manager Helpdesk |
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The IT Manager? was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments
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| File Size: 0.04
MB |
Price: $ 1500 |
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| Computer Admin Pro |
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Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.
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| File Size: 8.40
MB |
Price: $ 149 |
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| Computer Admin Pro Mac |
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Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.
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| File Size: 9.45
MB |
Price: $ 149 |
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| AB Sequest |
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A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network.
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| File Size: 1.60
MB |
Price: $ 250 |
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| UserMonitor for Classroom or Computer Lab |
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Ideal for teachers, instructors or administrators. UserMonitor is brilliant for the lesson as well as trainings at the computer! Instructors can transfer their display screen to all pupil computers screens or blank student screens to demonstrate something. UserMonitor shows you what the other network computer users see on their display screen (screen, program list) and detect unauthorized software. Write messages or close unwanted programs.
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| File Size: 1.84
MB |
Price: $ 95 |
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